---
title: "Jira Service Management"
canonical: "https://docs.getxporter.app/space/XPORTERCLOUD/526559/Jira%20Service%20Management"
format: markdown
---
[<span style="color: #172B4D">Xporter for Jira Cloud</span>](https://marketplace.atlassian.com/apps/891368/xporter-export-issues-from-jira?tab=overview&hosting=cloud)<span style="color: #172B4D"> </span><span style="color: #0d0d0d">capable of</span><span style="color: #172B4D"> exporting data from</span><span style="color: #172B4D"> </span>[<span style="color: #172B4D">Jira Service Desk</span>](https://www.atlassian.com/software/jira/service-management/features/service-desk)<span style="color: #172B4D">.</span>

You can refer to our documentation for instructions on how to make export requests. However, the following is an important detail regarding Jira Service Management that warrants attention. <span style="color: #172B4D">Jira Service Desk has two different views:</span>

- [<span style="color: #172B4D">**Customer portal**</span>](https://docs.getxporter.app/space/XPORTERCLOUD/461874/Customer+Portal)<span style="color: #172B4D">**:**</span><span style="color: #172B4D"> t</span><span style="color: #0d0d0d">his is the user's perspective, where users can create and track requests. The field mapper for this view differs from that of Jira Software. </span>You can consult our documentation to learn how to retrieve [<span style="color: #172B4D">mappings</span>](https://docs.getxporter.app/space/XPORTERCLOUD/431285) and [<span style="color: #172B4D">iterations</span>](https://docs.getxporter.app/space/XPORTERCLOUD/431304) specific to this view.

- [<span style="color: #172B4D">**Agent view**</span>](https://docs.getxporter.app/space/XPORTERCLOUD/461895)<span style="color: #172B4D">**:**</span><span style="color: #172B4D"> </span><span style="color: #0d0d0d">In this view, requests are treated as issues, and the field mapper aligns with Jira Software.</span>

<details>
<summary>Support/Troubleshooting</summary>

If you have questions or technical issues, please [contact the Support team via the Customer Portal (Jira service management)](https://jira.getxray.app/servicedesk/customer/portal/2/user/login?destination=portal%2F2%2Fcreate%2F28) or [send us a message using the in-app chat](https://docs.getxporter.app/space/XPORTERCLOUD/18251779/In-App+Chat+Support).
</details>