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title: "Support"
canonical: "https://docs.getxporter.app/space/XPORTERCLOUD/526206/Support"
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# Introduction
This page offers a comprehensive list of contact and support resources for Xporter, including [access to our Support Team](https://jira.getxray.app/servicedesk/customer/portal/2/create/28) and more.
Do you need help with Xporter for Jira Cloud? Would you like to book a demo session? Please don't hesitate to contact us via [Service Desk](https://jira.getxray.app/servicedesk/customer/portal/2).
# Resources
- Xporter's [FAQs](https://docs.getxporter.app/space/XPORTERCLOUD/428023/FAQ).
- [Booking an Xporter demo session](https://jira.getxray.app/servicedesk/customer/portal/2).
- [Contacting Support Team via Customer Portal (Jira Service Management)](https://jira.getxray.app/servicedesk/customer/portal/2/create/28) or [sending a message using the in-app chat](https://docs.getxporter.app/space/XPORTERCLOUD/18251779/In-App+Chat+Support).
- [Support Knowledge Base](https://docs.getxray.app/display/ProductKB/Product+Support+Knowledge+Base)/[Knowledge Base in-app](https://docs.getxray.app/pages/viewpage.action?pageId=32805140#Support&Resources-SearchforHelp-InAppKnowledgeBase).
- Xporter [Documentation](https://docs.getxray.app/display/XRAYCLOUD/).
- Open issues regarding Xporter in the [Public Issue Tracker](http://jira.getxray.app/browse/XPORTERCLOUD).
- [TTT: Tutorials, Tips and Tricks](https://docs.getxporter.app/space/XPORTERCLOUD/23363594/TTT%3A+Tutorials%2C+Tips+and+Tricks)
- Answers to Xporter-related questions in the [Atlassian Community Answers](https://community.atlassian.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=Xporter).
- [Xporter's YouTube channel](https://www.youtube.com/@xporter9954) (see Xporter demos, walkthroughs, etc.).
- [Xporter website](https://www2.getxporter.app/).
- [Xporter blog](https://www2.getxporter.app/blog/).
# Contacting Support and Accessing Resources from Xporter (In-App)
You can also access some of the resources and support directly from the Xporter app, in your Jira Cloud instance.
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> In the top menu of your Jira Cloud instance, click *Apps* (Figure 1 - 1) and then *Xporter* (Figure 1 - 2).
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> The Xporter menu will open on the left side of the screen. There, click *Contact Support* (Figure 2 - 1).
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> Here, you can:
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> - Access the Xporter Documentation (Figure 1 - 4).
> - Submit a request to get help from the Xporter Support team:
> - Report a problem (Figure 1 - 5).
> - Submit a technical question (Figure 1 - 6).
> - Get migration technical support (Figure 1 - 7).
> - Open the service desk (Figure 1 - 8).
> - Use the [In-App support solution](https://docs.getxporter.app/space/XPORTERCLOUD/526206/Support+and+Resources#In-App-Chat-Support) (Figure 1 - 9).
## In-App Chat Support
Starting from Xporter version 2.0, new customers, and customers who renewed their licenses can use the [In-App Chat Support](https://docs.getxporter.app/space/XPORTERCLOUD/18251779/In-App+Chat+Support) (Figure 1 - 9). This support chat tool enables you to:
- [Contact Support Team via Service Desk](https://jira.getxray.app/servicedesk/customer/portal/2).
- Access directly Xporter online documentation.
- Access a searchable set of Xporter product documentation and support knowledge base articles, where you can find answers to your questions (you can rate the usefulness of those articles).
- Chat with an assistant bot. In case you don’t get a satisfactory answer, you’ll be able to speak live with one of our support agents. You can also rate the support provided in this messenger.
> ℹ️ The [In-App Chat Support](https://docs.getxporter.app/space/XPORTERCLOUD/18251779/In-App+Chat+Support) activation might take up to a week.