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title: "Support"
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# <span style="color: #172B4D">Introduction</span>

This page offers a comprehensive list of contact and support resources for Xporter, <span style="color: #172B4D">including </span>[<span style="color: #172B4D">access to our Support Team</span>](https://jira.getxray.app/servicedesk/customer/portal/2/create/28)<span style="color: #172B4D"> and more.</span>

Do you need help with Xporter for Jira Data Center? Would you like to book a demo session? Please don't hesitate to contact us via [Service Desk](https://jira.getxray.app/servicedesk/customer/portal/2).

# Resources

- Xporter's [FAQs](https://docs.getxporter.app/space/XPORTER/1411919).
- [Booking an Xporter demo session](https://jira.getxray.app/servicedesk/customer/portal/2).
- [Contacting Support Team via Customer Portal (Jira Service Management)](https://jira.getxray.app/servicedesk/customer/portal/2/create/28) or [sending a message using the in-app chat](https://docs.getxporter.app/space/XPORTERCLOUD/18251779/In-App+Chat+Support).
- [Support Knowledge Base](https://docs.getxray.app/display/ProductKB/Product+Support+Knowledge+Base)/[Knowledge Base in-app](https://docs.getxray.app/pages/viewpage.action?pageId=32805140#Support&Resources-SearchforHelp-InAppKnowledgeBase).
- Xporter [Documentation](https://docs.getxray.app/display/XRAYCLOUD/).
- Open issues regarding Xporter in the [Public Issue Tracker](http://jira.getxray.app/browse/XPORTERCLOUD).
- [TTT: Tutorials, Tips and Tricks](https://docs.getxporter.app/space/XPORTER/1409124).

- [Security Advisories](https://docs.getxporter.app/space/XPORTER/1409646/Security+Advisories).
- Answers to Xporter-related questions in the [Atlassian Community Answers](https://community.atlassian.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=Xporter).

- [Xporter's YouTube channel](https://www.youtube.com/@xporter9954) (see Xporter demos, walkthroughs, etc.).
- [Xporter website](https://www2.getxporter.app/).
- [Xporter blog](https://www2.getxporter.app/blog/).

# Contacting Support and Accessing Resources from Xporter (In-App)

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> On your Jira instance, go to the top menu, click *Xporter* (Figure 1 - 1) and then *Contact Support* (Figure 1 - 2). The Support screen will open (Figure 1).
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> ![Figure 1 - Support](media://7d9a7866-57bc-460b-90d0-6544e6837ff7)
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> Here, you can:
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> - Access the Xporter Documentation (Figure 1 - 3).
> - [Submit a request to get help from the Xporter Support team](https://jira.getxray.app/servicedesk/customer/portal/2/user/login?destination=portal%2F2%2Fcreate%2F28):
>   - Report a problem (Figure 1 - 4).
>   - Submit a technical question (Figure 1 - 5).
>   - Get migration technical support (Figure 1 - 6).
>   - Open the service desk (Figure 1 - 7).
> - Use the [In-App support solution](https://docs.getxporter.app/space/XPORTER/23102936) (Figure 1 - 8).

## In-App Chat Support


Starting from Xporter version 2.0, new customers, and customers who renewed their licenses can use the [In-App Chat Support](https://docs.getxporter.app/space/XPORTER/23102936) (Figure 1 - 9). This support chat tool enables you to:

- [Contact Support Team via Service Desk](https://jira.getxray.app/servicedesk/customer/portal/2).
- Access directly Xporter online documentation.
- Access a searchable set of Xporter product documentation and support knowledge base articles, where you can find answers to your questions (you can rate the usefulness of those articles).
- Chat with an assistant bot. In case you don’t get a satisfactory answer, you’ll be able to speak live with one of our support agents. You can also rate the support provided in this messenger.

> ℹ️ The [In-App Chat Support](https://docs.getxporter.app/space/XPORTER/23102936) <span style="color: #333333">activation might take up to a week.</span>